Live Chat Representatives - Remote

Overview

Cardiology Associates of Altoona, L.L.P is seeking a customer-focused, friendly, and professional Live Chat Representative to join our team. The Live Chat Representative will be the first point of contact for patients and visitors seeking assistance through our online chat platform. This role is essential in delivering excellent service by answering questions, providing information, and guiding patients through appointment scheduling, billing inquiries, and general cardiology-related queries in a timely and accurate manner.

In Short

• Provide real-time support to patients via live chat.
• Assist with scheduling patient appointments.
• Offer guidance on insurance and billing procedures.
• Respond to patient concerns with empathy.
• Maintain compliance with HIPAA regulations.
• Track and log all live chat interactions.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service, preferably in healthcare.
• Excellent written communication skills.
• Ability to multitask and manage multiple conversations.
• Strong problem-solving skills.
• Familiarity with customer service software is preferred.
• Knowledge of HIPAA and patient confidentiality standards.

Benefits

• Supportive work environment.
• Competitive compensation.
• Opportunities for professional growth.