Customer Care Representative - Remote

Overview

Universal Audio is looking for a talented Customer Care Representative to provide pre and post-sale customer care support for UA’s product line, including connected digital interfaces, guitar products, analog equipment, and the online store.

In Short

• Assist customers with inquiries and support.
• Provide installation and troubleshooting support for products.
• Generate knowledge base entries and tutorials.
• Communicate with customers through various channels.
• Handle customer complaints and achieve satisfaction scores.
• Process replacement parts orders and service requests.
• Provide presales product and service information.
• Coordinate with internal departments as needed.
• Provide RMAs in accordance with policies.
• Adapt to customer needs with a positive approach.

Requirements

• Strong communication skills in English and other languages as required.
• Problem analysis and problem-solving abilities.
• Attention to detail and accuracy.
• Experience with UAD-2/Apollo hardware products.
• Knowledge of UA software: UA Console and LUNA.
• Ability to lift 20 pounds and sit for extended periods.
• High-speed internet access for remote work.
• High school diploma or equivalent experience.
• Advanced knowledge of customer service principles.
• Knowledge of music production and recording techniques.

Benefits

• Profit sharing.
• Medical/Dental/Vision insurance.
• 401K Safe Harbor Contribution.
• Stock Options.
• Flexible time-off (PTO/Sick Leave/Company Holiday Time-off).