Customer Care Representative - Remote

Overview

The Customer Care Representative will be responsible for delivering exceptional customer service, troubleshooting issues, and ensuring a seamless customer experience across all communication channels.

In Short

• Deliver exceptional customer service to prospective customers
• Field large volumes of inbound calls and chats
• Own the digital-onboarding experience for customers
• Resolve customer issues and queries at first contact
• Communicate effectively with customers to build lasting relationships
• Ensure adherence to regulatory requirements and company policies
• Identify opportunities for continuous improvement
• Work various shifts including evenings and weekends
• Collaborate with multiple teams within the organization
• Participate in training and development programs

Requirements

• 1-3 years of call center and/or customer service experience
• Post-secondary degree or certification in a related field is desirable
• Previous banking experience is an asset
• Strong ability to adapt to change
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Experience working with a high degree of autonomy
• Ability to understand and use different software
• Demonstrated ability to handle difficult conversations professionally
• Ability to work in a fast-paced environment

Benefits

• Opportunity to work in an innovative banking environment
• Collaborative and supportive team culture
• Potential for career growth and development
• Flexible work shifts
• Comprehensive training program