Customer Care Representative - Remote

Overview

The Customer Care Representative at McKesson plays a crucial role in performing customer service activities for pharmaceutical manufacturers, focusing on order management and customer inquiries.

In Short

• Manage customer orders and inquiries.
• Process orders and returns according to established rules.
• Interface with various teams to meet customer needs.
• Utilize Sales Force for managing customer cases.
• Investigate and resolve customer issues.
• Provide reporting to support operations.
• Attend client meetings as a representative.
• Coordinate new client customer creation.
• Promote a positive team atmosphere.
• Work in a telecommute environment.

Requirements

• 3+ years of related experience.
• Strong written communication skills.
• Basic math skills.
• Computer literacy in a Windows environment.
• Proficient in Microsoft Excel and Outlook.
• Ability to multitask and pivot between clients.
• Self-motivated with a sense of urgency.
• Problem-solving abilities.
• Experience in customer service.
• Critical thinking skills.

Benefits

• Competitive compensation package.
• Annual bonus or long-term incentive opportunities.
• Diverse and inclusive work environment.
• Opportunities for career growth.
• Flexible hours and paid benefits.
• Recognition as a great place to work.
• On-site culinary team.
• Supportive team atmosphere.
• Access to healthcare technology solutions.
• Commitment to employee development.