Customer Care Representative - Remote

Overview

Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.

In Short

• Use multiple systems simultaneously to resolve customer inquiries efficiently.
• Research and reconcile problems by clarifying the customers concern.
• Address customer complaints effectively, offering suitable solutions.
• Engage customers in reconsidering cancellation by highlighting benefits.
• Correct/update customer information accurately as needed.
• Document customer requests and actions taken on the customer’s account.
• Efficiently fulfill customer order requests to enhance their experience.
• Assist customers with order status inquiries and provide shipping information.
• Meet standard contact center performance metrics.
• Provide customer feedback to management regarding products and trends.

Requirements

• High school diploma or GED.
• 1-2 Years in a customer service role.
• 1 year customer service in a contact center setting (preferred).
• Proficiency using Windows-based applications and Google Suite (preferred).
• Working knowledge of call center systems and/or workflows.

Benefits

• Medical, Dental, and Vision insurance for no cost on employee-only plans.
• Employee Stock Ownership Plan.
• 401k retirement contribution with company matching up to 3.5%.
• 10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays.
• Internet reimbursement.
• Massive room for professional growth and results-based pay increases.
• Actually fun virtual & in-person events.