Customer Care Representative - Remote

Overview

The Customer Care Representative is responsible for providing high-quality service to customers through inbound and outbound contacts, ensuring customer needs are met and relationships are maintained.

In Short

• Handle inbound and outbound customer contacts.
• Resolve customer inquiries and issues.
• Maintain ongoing customer relationships.
• Use a computerized system for tracking customer interactions.
• Communicate with branch personnel to resolve service issues.
• Initiate outbound calls for various campaigns.
• Support technicians with incoming calls.
• Provide creative leads for home inspections.
• Work in a team-oriented environment.
• Available for full-time employment with benefits starting on day one.

Requirements

• High School Diploma or GED.
• 1-2 years of customer service experience preferred.
• Basic knowledge of Microsoft Office (Word, Excel).
• Ability to use a personal computer.
• Typing speed of 25 wpm preferred.
• Successful completion of pre-employment background screen.

Benefits

• Benefits start on day one for full-time colleagues.
• Professional and personal growth opportunities.
• Training and development programs available.
• Tuition reimbursement for full-time colleagues.
• Comprehensive health benefits including medical, dental, and vision.
• 401(k) retirement plan with company matching.
• Vacation days, sick days, and company-paid holidays.
• Work-life balance initiatives.
• A commitment to health, safety, and flexibility.
• Opportunities for career advancement.