Customer Care Representative - Remote

Overview

The Customer Care Representative is responsible for providing excellent customer service by answering inbound calls, scheduling appointments, and maintaining patient information in a centralized access center environment.

In Short

• Answer inbound calls in a centralized access center.
• Schedule patient appointments across multiple specialties.
• Maintain confidentiality of patient information.
• Achieve call quality standards and customer satisfaction goals.
• Update patient demographics and insurance information.
• Identify and coordinate required medical tests.
• Communicate effectively with patients and clinical staff.
• Utilize multiple applications for scheduling and patient management.
• Adhere to call center schedules and guidelines.
• Maintain strong attention to detail and organizational skills.

Requirements

• High School Graduate/GED required.
• 1+ year of healthcare experience required.
• EPIC system experience preferred.
• 2 years of customer service experience preferred.
• Strong communication skills in English required.
• Knowledge of medical terminology preferred.
• Ability to perform multiple tasks promptly required.
• Experience with standard office technology preferred.
• Bandwidth requirement of 100 MBPS download speed.
• Comfortable with extensive computer usage.

Benefits

• Health insurance.
• Dental insurance.
• Life insurance.
• Access to a 401k plan.
• Participation in VillageMD’s benefit platform.
• Equal Opportunity Employer.
• Commitment to employee safety and wellness.
• Opportunities for career advancement.
• Supportive work environment.
• Innovative value-based care approach.