Customer Care Representative - Remote

Overview

As a Customer Care Representative at AudioNova, you will be part of an international team dedicated to providing hearing solutions and ensuring customer satisfaction.

In Short

• Make 130-150 outbound calls daily.
• Use customer management software to track contacts.
• Schedule patient appointments using call scripts.
• Maintain quality service and meet appointment quotas.
• Collaborate with clinical staff and hearing care professionals.
• Demonstrate professional phone etiquette.
• Contribute to the growth of the Contact Center.
• Work from home with a dedicated environment.
• Receive training in hearing healthcare solutions.
• Participate in team-based bonus opportunities.

Requirements

• 6 months of call center experience or equivalent.
• Comfortable with fast-paced inbound and outbound calls.
• Must have a quiet work from home environment.
• Provide own WiFi connection.
• High School diploma or equivalent required.

Benefits

• Medical, Dental, Vision Coverage.
• 401K with a Company Match.
• FREE hearing aids for employees.
• PTO and Holiday Time.
• Opportunity for bonuses.