Customer Care Representative - Remote

Overview

Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.

In Short

• Handle inbound customer interactions for major brands
• Resolve issues and answer questions using provided systems
• Participate in a multi-step onboarding and client certification process
• Document and resolve customer needs accurately
• Deliver service in a professional manner
• Maintain performance targets in quality and efficiency
• Flexible schedule options available
• Remote position with no commute required
• Paid training provided after certification
• Career advancement opportunities offered

Requirements

• High school diploma or GED required
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding certain states)
• Strong communication and active listening skills
• Basic computer knowledge and typing ability
• Ability to follow detailed instructions
• Prior customer service or call center experience is a plus
• Spanish language skills are a bonus

Benefits

• Paid training
• Flexible schedule options
• Paid time off
• Access to telehealth benefits
• All information kept confidential under EEO guidelines