Customer Solutions Associate – Service Support - Remote

Overview

This role involves assisting customers with inquiries and service requests for major brands while providing high-quality customer care.

In Short

• Handle inbound customer interactions for major brands.
• Assist customers with questions, service requests, and product support.
• Utilize guided systems to deliver accurate customer care.
• Maintain professionalism and brand alignment in all communications.
• Flexible scheduling options available after certification.
• Structured onboarding and paid training provided.
• Opportunities for career advancement into support and leadership roles.
• Must be at least 18 years old and authorized to work in the U.S.
• Prior call center experience preferred.
• Bilingual candidates are preferred, but not required.

Requirements

• High school diploma or GED.
• Strong communication and active listening skills.
• Experience in phone-based or computer-based support environments.
• Ability to follow detailed processes and meet performance expectations.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.
• U.S. resident (excluding specific states).

Benefits

• Flexible scheduling options after certification.
• Paid training following successful client certification.
• W2 employment structure with payroll protections.
• Paid time off and optional supplemental insurance.
• Access to telehealth services.
• Performance-based incentives available.
• Career advancement pathways into support, QA, and leadership roles.