Customer Solutions Associate - Remote

Overview

The Customer Solutions Associate is responsible for supervising virtual assistants, providing technical support during live sessions, and assisting with administrative tasks to ensure smooth operations.

In Short

• Supervise and support part-time Virtual Assistants.
• Set schedules and communicate expectations.
• Assist with live session support as needed.
• Troubleshoot technical issues during sessions.
• Document and escalate unresolved issues with the UX tool.
• Support the Customer Solutions Manager and Associate Director.
• Maintain internal documentation and knowledge base materials.
• Take ownership of repeatable tasks for leadership support.
• Monitor session launches for technical success.
• Respond quickly to team messages or interruptions.

Requirements

• Experience in customer service or technical support.
• Strong communication skills.
• Ability to troubleshoot common technical issues.
• Experience with virtual assistance or team supervision.
• Proficient in documentation and reporting.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Familiarity with online session tools.
• Proactive problem-solving skills.
• Ability to work independently and collaboratively.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Supportive team environment.
• Professional development opportunities.
• Health and wellness benefits.
• Access to training resources.
• Potential for career advancement.
• Collaborative work culture.
• Work-life balance initiatives.
• Engaging team activities.