Customer Operations Associate - Remote

Overview

Momos is a rapidly growing startup headquartered in APAC and the US, building AI for Customers at Every Location. Momos is the AI Customer Copilot for Multi-location brands, and works with your favorite brands globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins. Momos powers the entire customer stack for 20,000 locations worldwide, and is backed by top-tier investors.

In Short

• Provide First-Line Customer Support
• Communicate and promote alignment between cross-functional teams
• Be involved in processes & tasks such as:
• First-touch responses and proactive customer communication.
• Management of tickets across internal and external channels
• Work closely with US teammates and APAC Customer Ops team
• Regular communication with the team to identify weak points or process gaps.

Requirements

• Meet or exceed First Response Time targets.
• Maintain a high level of quality support
• Maintain or improve the company’s CSAT score

Benefits

• Opportunity to work in a rapidly growing startup
• Be part of a dynamic and diverse team
• Contribute to building the future of customer operations