Customer Operations Associate - Remote

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

In Short

• Resolve escalated customer inquiries via email and phone.
• Maintain professionalism and high Quality Assurance scores.
• Utilize product and financial knowledge to resolve customer issues.
• Assist in ongoing training and skill development.
• Identify trends for improvement in service and products.
• Participate in new product incubation and ad-hoc projects.
• Manage schedules and email channels for productivity.
• Collaborate cross-functionally to resolve customer issues.
• Document creation for meetings and procedures.
• Support operations on evenings, weekends, and holidays.

Requirements

• 1-3 years of customer interaction experience.
• Excellent verbal and written communication skills.
• Ability to deliver high-quality work independently.
• Experience in the financial industry is a plus.
• Strong problem-solving skills and sound judgment.
• Organizational skills and attention to detail.
• Team player with a collaborative mindset.
• Strong follow-through and ability to manage priorities.
• Familiarity with Mac (iOS) and Google Workspace is a plus.
• Comfortable working with KPIs.

Benefits

• 100% subsidized medical coverage for employees and dependents.
• Generous stipends for technology and lifestyle needs.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan at a discount.