Customer Success Operations Associate - Remote

Overview

Varsity Tutors for Schools (VT4S) is seeking a Customer Success (CS) Operations Associate to drive our CS organization's operational excellence and scalability for 3 months. This role is designed for individuals who thrive on process optimization, data analytics, and technology enablement to improve customer success outcomes.

In Short

• Oversee CS tooling, automation, and analytics for operational excellence.
• Partner with CS leadership and cross-functional teams.
• Administer and optimize CS platforms like Gainsight, HubSpot, and Zendesk.
• Develop and maintain CS dashboards and reports.
• Implement customer segmentation models for engagement strategies.
• Drive automation initiatives to reduce manual work.
• Collaborate with various teams to align customer engagement strategies.
• 3+ years of experience in Customer Success Operations or related roles.
• Strong data analysis skills and attention to detail.
• Competitive salary as a contractor and a remote position.

Requirements

• 3+ years of experience in Customer Success Operations, Revenue Operations, or related roles in SaaS or EdTech.
• Experience with HubSpot, Gainsight, Zendesk, or similar platforms.
• Strong data analysis skills to interpret trends and provide insights.
• Experience in workflow automation and process optimization.
• Exceptional attention to detail and ability to manage multiple priorities.

Benefits

• Competitive Salary (Hired as a contractor).
• Remote Position.
• Unique opportunity to help transform how the world learns!
• Fun, collaborative, and team-oriented work environment.