Customer Success Associate - Remote

Overview

The client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries. Their innovative platform empowers technicians and representatives, enabling them to serve customers more efficiently and boost business revenue. With novel AI features deeply integrated with platforms like ServiceTitan, the client is at the forefront of transforming service delivery in these sectors.

In Short

• Build and maintain strong relationships with customers.
• Proactively engage with customers to understand their needs.
• Onboard new customers and provide training.
• Conduct regular check-ins to assess customer satisfaction.
• Collaborate with cross-functional teams to address customer needs.
• Serve as a subject matter expert on the AI platform.
• Assist in developing customer success strategies.

Requirements

• Strong communication and interpersonal skills.
• Experience in customer success or related field.
• Ability to understand customer needs and provide solutions.
• Familiarity with AI technologies is a plus.
• Proven ability to manage multiple customer accounts.

Benefits

• Opportunity to work with a cutting-edge AI platform.
• Dynamic and supportive team environment.
• Potential for career growth and development.