Customer Success Associate - Remote

Overview

As a Customer Success Associate, you will be the primary point of contact for a portfolio of provider groups, helping them onboard, implement, and continuously maximize the value of Flagler’s services.

In Short

• Develop and maintain strong relationships with provider groups.
• Guide new clients through the onboarding process.
• Create and present monthly reports to clients.
• Collect and relay client feedback to leadership.
• Work closely with sales, technical, and business operations teams.
• Respond promptly to client inquiries.
• Identify and implement workflows with Operations and Technical teams.
• Ensure exceptional service and customer satisfaction.
• Contribute to the ongoing improvement of services and platform.
• Thrive in a fast-paced, relationship-driven environment.

Requirements

• 2+ years of experience in account management or related roles.
• Strong communication skills.
• Exceptional organizational skills.
• Problem-solving mindset with a focus on data.
• Ability to work collaboratively across teams.
• Experience with CRM tools is a plus.

Benefits

• Competitive Salary & Meaningful Equity based on experience.
• Unlimited PTO.
• Health, dental, vision.
• 401k.
• Annual team offsite.