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Customer Success Associate - Remote

Posted 10 weeks ago
Customer Service
Full Time
USA

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Overview

As a Customer Success Associate, you will be the primary point of contact for a portfolio of provider groups, helping them onboard, implement, and continuously maximize the value of Flagler’s services.

In Short

  • Develop and maintain strong relationships with provider groups.
  • Guide new clients through the onboarding process.
  • Create and present monthly reports to clients.
  • Collect and relay client feedback to leadership.
  • Work closely with sales, technical, and business operations teams.
  • Respond promptly to client inquiries.
  • Identify and implement workflows with Operations and Technical teams.
  • Ensure exceptional service and customer satisfaction.
  • Contribute to the ongoing improvement of services and platform.
  • Thrive in a fast-paced, relationship-driven environment.

Requirements

  • 2+ years of experience in account management or related roles.
  • Strong communication skills.
  • Exceptional organizational skills.
  • Problem-solving mindset with a focus on data.
  • Ability to work collaboratively across teams.
  • Experience with CRM tools is a plus.

Benefits

  • Competitive Salary & Meaningful Equity based on experience.
  • Unlimited PTO.
  • Health, dental, vision.
  • 401k.
  • Annual team offsite.
Flagler Health logo

Flagler Health

Flagler Health is a rapidly growing health AI company in the Series A stage, focused on developing a clinical operating system specifically for musculoskeletal (MSK) practices. With a revenue-generating model, the company aims to scale its services to reach over 1,000,000 patients. Headquartered in New York City, Flagler Health also has a satellite office in Vancouver, BC, and a significant portion of its engineering team operates remotely across the US and Canada. The company fosters a collaborative work environment utilizing tools like Notion, Slack, and GitHub, and holds weekly meetings via Zoom, often featuring industry advisors and executives. As Flagler Health continues to expand, it presents unique opportunities for team members to contribute to the foundational data and infrastructure that will drive the company's growth and product development.

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