Customer Success Associate - Remote

Overview

The Customer Success Associate at ExpertVoice will serve as the execution point of contact for a book of client partners, working closely with Account Executives to drive client ROI and maintain invoiced revenue.

In Short

• Full-time position with remote work flexibility.
• Engage with clients to explain usage statistics and insights.
• Organize and lead client-facing training sessions.
• Gather and report analytics to clients daily.
• Maintain relationships with key client contacts.
• Possible travel for trade shows and meetings.
• 1-3 years of account management or Customer Success experience required.
• Familiarity with Salesforce and Google Suite is preferred.
• Competitive compensation with bonus opportunities.
• Comprehensive benefits package including medical, dental, and vision insurance.

Requirements

• 1-3 years of account management or Customer Success experience.
• Experience with direct B2B client communications.
• Familiarity with Salesforce, Excel, Google Suite, Outlook, and Slack.

Benefits

• Competitive pay with performance bonuses.
• Medical, dental, and vision insurance for employees and dependents.
• 15 weeks of paid parental leave for full-time employees.
• 401(k) plan with employer match.
• Work from anywhere in the Continental USA.
• Exclusive employee incentive programs.