Customer Success Associate - Remote

Overview

The Customer Success Associate will serve as the execution point of contact for a book of client partners in partnership with an Account Executive, primarily supporting clients in the golf/outdoor space.

In Short

• Analyze performance reporting to craft actionable insights and optimization recommendations.
• Achieve quarterly goals for maintaining and growing invoiced revenue.
• Collaborate with Account Executives and Project Managers on client projects.
• Explain usage statistics and provide insights to drive measurable client ROI.
• Serve as the day-to-day point of contact for a portfolio of client partners.
• Organize and lead client-facing platform training.
• Maintain detailed records of client activities and share updates.
• Collaborate on planning promotional activities throughout the year.
• Travel as needed for trade shows and client visits.

Requirements

• 1-3 years of Account Management and/or Customer Success experience.
• Experience with direct B2B client communications.
• Familiarity with Salesforce, Excel, Google Suite, Outlook, Slack.
• One hour proximity to a major airport preferred.
• Experience or familiarity with the Golf industry is a plus.

Benefits

• Competitive pay with opportunities for bonuses.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Up to 15 weeks of paid parental leave.
• 401(k) with employer match.
• Flexibility to work from anywhere in the Continental USA.
• Exclusive employee incentives from clients.