Associate, Customer Success - Remote

Overview

As a Customer Success Associate at Pearl Health, you’ll be the organizational backbone of our Customer Success team, ensuring that primary care providers have a seamless and supportive experience as they transition to value-based care. Your care for detail and project management will directly empower our partners to deliver more proactive, effective care, making a tangible impact on patient outcomes across the country.

In Short

• Coordinate the end-to-end onboarding process for new provider groups.
• Support Customer Success Managers in managing enterprise accounts.
• Manage key projects and workstreams.
• Develop materials for customer touchpoints.
• Serve as a liaison between customers and internal teams.
• Analyze customer performance data for reports.
• Document customer feedback and escalate issues.

Requirements

• 1-3 years of experience in customer success or project coordination.
• Strong organizational and project management abilities.
• Passion for improving healthcare outcomes.
• Excellent written and verbal communication skills.
• Ability to travel up to 15% for meetings.
• Bachelor’s degree or equivalent experience.

Benefits

• Base Salary Range: $50,000 - $60,000 per year.
• Eligible for discretionary performance bonus and equity options.
• Competitive benefits package.