Director of Growth Operations & Systems - Remote

Overview

As a Director of Growth Operations & Systems you’ll drive the systems and processes behind Pearl Health’s growth engine, owning territory planning, pipeline forecasting, contracting, and provider onboarding. It blends commercial strategy with hands-on leadership of the customer relationship management (CRM) system and contract management platforms to power effective go-to-market (GTM) execution, while partnering cross-functionally. The role will play a key part in shaping how Growth Operations evolves through building scalable systems, processes and team capabilities to support the company’s commercial expansion over the coming years.

In Short

• Design and implement CRM architecture improvements that increase efficiency across the Growth org.
• Build bulk contracting infrastructure for peak season.
• Define the systems integration roadmap and establish documentation standards.
• Stand up deal pipeline forecasting infrastructure and management dashboards.
• Partner with Data Science to formalize deal underwriting inputs and ACO submission workflows.
• Own the CRM system (currently Hubspot), including data architecture and system integrations.
• Manage external vendors on scoped technical builds.
• Own our contracting system (currently Iroclad), including workflow design and bulk contract creation.
• Manage the full contracting process across both off-season and peak-season volumes.
• Collaborate with Growth leadership to define and maintain territory plans.

Requirements

• 7+ years of experience in Revenue Operations, Sales Enablement, or Sales Operations.
• Advanced HubSpot experience; certifications a plus.
• Strong analytical and data modeling skills in Google Sheets or Excel.
• Experience with contract lifecycle management platforms.
• Experience in value-based care or healthcare technology environments preferred.
• Familiarity with CMS submissions or payer contracting workflows preferred.

Benefits

• Base Salary Range: $150,000 - $195,000 per year.
• Eligible for a discretionary performance bonus and equity options.
• Competitive benefits package.