Customer Success Associate - Remote

Overview

The Customer Success Associate will play a crucial role in ensuring customer satisfaction and retention by providing support and guidance on share schemes and business administration.

In Short

• Remote working opportunity based in the UK.
• Full-time position with 37.5 hours per week.
• Salary up to £34k per annum, depending on experience.
• Equity options included as part of the compensation.
• Work with the leading sharetech platform.
• Support businesses in attracting and retaining talent.
• Contribute to a mission of inclusion and fairness.
• Join a team that values equality, diversity, and inclusion.
• Opportunity to learn and grow in a dynamic environment.
• Engagement with clients to ensure successful share scheme implementation.

Requirements

• Experience in customer success or a related field.
• Strong communication and interpersonal skills.
• Ability to manage client relationships effectively.
• Problem-solving skills and attention to detail.
• Familiarity with share schemes or financial products is a plus.
• Commitment to diversity and inclusion in the workplace.
• Willingness to learn and adapt in a fast-paced environment.
• Proficiency in using CRM tools and software.
• Strong organizational skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary with potential for growth.
• Equity options to share in the company’s success.
• Remote working flexibility.
• Supportive and inclusive team culture.
• Opportunities for professional development.
• Focus on work-life balance.
• Commitment to equality, diversity, and inclusion.
• Access to resources for continuous learning.
• Engagement in meaningful work that impacts businesses.
• Regular team-building activities.