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Customer Success Associate - Remote

Posted 15 hours ago
Customer Service
Full Time
South Africa

Overview

Support customers and guide onboardings as a Customer Success Associate at Freight Innovation.

In Short

  • Fully remote position
  • Full-time role during US business hours
  • Manage inbound tickets in HubSpot
  • Direct issues to relevant departments
  • Support onboarding by activating accounts
  • Maintain communication with new customers
  • Monitor customer progress and support engagement strategies
  • Collaborate with Support, Sales, and Data teams
  • Document and update SOPs
  • Contribute to continuous improvement of workflows

Requirements

  • Empathetic and proactive attitude
  • Detail-oriented mindset
  • Ability to thrive in a fast-paced environment
  • Strong communication skills
  • Team player with a collaborative spirit
  • Curiosity and eagerness to learn
  • Problem-solving skills

Benefits

  • Work in a fast-moving company
  • Be part of a growing team
  • Opportunity to help reshape logistics
  • Flexible working hours within US time zones
  • Focus on teamwork and growth
JobRack logo

JobRack

JobRack is a fully-remote recruitment service dedicated to helping business owners worldwide hire quality remote team members from Eastern Europe and South Africa. Led by CEO Noel, the company prides itself on delivering a high-touch service to both clients and candidates, ensuring a supportive and collaborative team environment. With a focus on finding exceptional talent and providing comprehensive support throughout the hiring process, JobRack guarantees client satisfaction with a one-year guarantee on their placements. The company values clarity, speed, professionalism, and continuous improvement, making it an ideal workplace for those looking to grow and learn in a dynamic recruitment setting.

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