Customer Success Associate - Remote

Overview

The Customer Success Associate role is responsible for providing a premier customer experience for our existing client base. This includes providing excellent support throughout all client interactions and ensuring that every client communication is used as an opportunity to ensure they are fully utilizing and maximizing the Raptor solution. The Customer Success Associate will work closely with their sales counterpart, Technical Support, and the Professional Services team to ensure that their clients are supported and informed during each phase of the client’s journey.

In Short

• Account management: monitors overall client success and builds strong client relationships
• Provides ongoing service and support while managing customer expectations
• Helps develop best practices to mitigate future issues
• Educates clients based on solutions available to them
• Engages in mitigative outreach and support once a risk is identified
• Maintains in-depth knowledge of products and stays updated with releases
• Promotes client retention by driving adoption of products
• Other relevant projects as needed

Requirements

• Highly motivated, passionate individual looking to establish and grow their career in Customer Success
• Excellent verbal and written communication, presentation, and problem-solving skills
• High degree of professionalism with a positive, customer-centric attitude
• Strong organizational and time management skills
• Excellent soft skills
• Willingness and ability to work flexible hours
• Customer service, professional development, project management experience preferred
• Ability to work collaboratively with colleagues
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Willing to travel at least 25% to visit accounts

Benefits

• Remote-first philosophy
• Flexible paid time off
• Paid parental leave
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision)
• 401(k) employer contribution
• Company paid life insurance, STD, and LTD
• Pet insurance