Customer Success Associate - Remote

Overview

The Customer Success Associate role at Black Swan Data focuses on client relationship management, providing essential support to ensure client satisfaction and platform adoption in the consumer goods industry.

In Short

• Support client engagement strategies and ensure professional service delivery.
• Conduct and produce Trendscope Analyst reports.
• Maintain accurate client records and communication logs.
• Monitor client satisfaction metrics and usage patterns.
• Assist in executing account plans and strategies.
• Coordinate with teams to expand category datasets.
• Identify opportunities to enhance client experience.
• Participate in client communications and meetings.

Requirements

• 1-2 years of experience in customer success or related roles.
• Strong analytical skills and ability to synthesize information.
• Detail-oriented with excellent organizational skills.
• Ability to work collaboratively in a team.
• Proactive mindset with strong problem-solving skills.
• Bachelor's degree preferred in business or marketing.
• Eagerness to learn about CPG industry trends.
• Professional communication skills.

Benefits

• Hybrid working model with flexibility.
• Career development opportunities.
• Enjoyable working environment with global benefits.
• Exposure to exciting clients and projects.
• Collaboration with talented teams across continents.