Customer Success Associate - Remote

Overview

The Customer Success Associate will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our clients at Dotdigital.

In Short

• Manage a portfolio of clients with a focus on retention and growth.
• Deliver against financial targets and customer objectives.
• Assist in acquiring new accounts through customer advocacy.
• Provide high levels of customer service and support.
• Collaborate with various teams including Support and Sales.
• Maintain accurate records in the CRM system.
• Develop strategic growth plans for key accounts.
• Experience in account management and customer needs assessment.
• Strong communication and interpersonal skills are essential.
• Ability to present effectively in both in-person and virtual settings.

Requirements

• 2-5 years of experience in a SaaS environment.
• Experience in email marketing, e-commerce, or digital marketing preferred.
• Proven account management skills.
• Strong problem-solving and negotiation skills.
• Goal-oriented and organized.
• Ability to multitask and manage time efficiently.
• Strong written and verbal communication skills.
• Adept at building relationships with clients.
• Experience managing accounts throughout their full life cycle.
• Ability to mentor and lead team members.

Benefits

• Parental leave.
• Medical benefits.
• Paid sick leave.
• Dotdigital day.
• Share reward.
• Wellbeing reward.
• Wellbeing Days.
• Loyalty reward.