Associate, Customer Success Operations - Remote

Overview

We are looking for a temporary Associate, CS Operations to join our growing team. In this role, you will drive the cross-functional execution of a pod alignment structure between Workato’s Commercial Customer Success and Sales organizations.

In Short

• Drive cross-functional execution of pod alignment structure.
• Map updated account and territory plans.
• Architect the process for account transitions.
• Ensure accountability across different teams.
• Map multi-stage transition processes.
• Assist business leaders in decision-making.
• Work with leadership on policies around pod structure.
• Intake feedback from stakeholders.
• Create tracking mechanisms for visibility.
• Accountable for strategic projects to improve effectiveness.

Requirements

• Experience in RevOps strategy and operations.
• Ability to scale and communicate big picture opportunities.
• Advanced spreadsheet and Salesforce skills.
• Proficient in project management software.

Benefits

• Flexible, trust-oriented culture.
• Dynamic work environment.
• Multitude of benefits for work-life balance.