Customer Success Associate - Remote

Overview

The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts.

In Short

• Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
• Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)
• Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions
• Ensure Price Increase targets are met
• Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
• Manage inbound customer inquiries relating to their account
• Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
• Support customer nurture activities and campaigns in partnership with Marketing
• Reply to customer survey responses & recommend the appropriate department to take action
• Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

Requirements

• 1-2 years of experience in Customer Success, Account Management, or relevant customer-facing role
• 1+ years of Software experience a plus
• Bachelor Degree preferred
• Experience managing renewal and negotiation conversations
• Professional presence with ability to listen to, understand and present to customers via email and phone.
• Ability to understand customer’s business needs and how those connect back to product value
• Strong verbal and written communication skills with a passion for delivering an excellent customer experience
• Proactive problem solver with experience developing creative solutions for customers and the business

Benefits

• All your information will be kept confidential according to EEO guidelines.
• Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.
• The official working time zones are EST for US employees and CET for EMEA employees.