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Customer Success Operations Associate - Remote

Posted 6 weeks ago
Customer Service
Contract
USA

Overview

Varsity Tutors for Schools (VT4S) is seeking a Customer Success (CS) Operations Associate to drive our CS organization's operational excellence and scalability for 3 months. This role is designed for individuals who thrive on process optimization, data analytics, and technology enablement to improve customer success outcomes.

In Short

  • Oversee CS tooling, automation, and analytics
  • Partner with CS leadership and cross-functional teams
  • Drive automation initiatives to reduce manual work
  • Develop and maintain CS dashboards and reports
  • Implement customer segmentation models
  • Collaborate with Sales, Marketing, and Product teams
  • Administer and optimize CS platforms
  • Strong data analysis skills required
  • 3+ years of experience in relevant roles
  • Remote position with competitive salary

Requirements

  • 3+ years of experience in Customer Success Operations or related roles
  • Experience with HubSpot, Gainsight, Zendesk
  • Strong data analysis skills
  • Experience in workflow automation and process optimization
  • Exceptional attention to detail and organization

Benefits

  • Competitive Salary (Hired as a contractor)
  • Remote Position
  • Unique opportunity to help transform how the world learns!
  • Fun, collaborative, and team-oriented work environment

Nerdy

Nerdy

Nerdy (NYSE: NRDY) is a pioneering company in the education sector, dedicated to transforming the way people learn through its innovative platform for live online learning. By leveraging advanced technology, including artificial intelligence, Nerdy connects learners of all ages with experts across more than 3,000 subjects. Its flagship service, Varsity Tutors, offers personalized learning experiences through one-on-one instruction, small group classes, and on-demand study support. With a commitment to educational excellence and a focus on helping families achieve their academic goals, Nerdy is positioned as a leader in the online education space.

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