Customer Success Business Operations Associate - Remote

Overview

Suki is creating a new category in the health tech space – the digital assistant for physicians. We are going to be the voice user interface for healthcare. What does that mean? Currently, doctors use their electronic medical record (EMR) system to track patient encounters. These systems can be hard to navigate and very time consuming to manage. Time that doctors would rather have to spend with their patients. This is the problem we’re solving right now: Doctors that use Suki today spend over 50% less time on administrative tasks than they did previously and we’re striving to do even better. We are building Suki by spending time with our customers to understand features that will truly make their lives better. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine and even how medicine is practiced.

In Short

• Support internal teams with data entry and reconciliation.
• Maintain processes and find paths for improvements.
• Drive process improvement efforts around internal documentation management.
• Support Sales and Marketing Operations teams for CRM accuracy.
• Work in a fast-paced startup environment.
• Communicate effectively both internally and externally.
• Adapt to a rapidly changing organization.
• Ensure high-quality work and attention to detail.
• Utilize Microsoft Office and Google Suite proficiently.
• Foster a growth mindset to learn new skills.

Requirements

• Strong written and verbal communication skills.
• Ability to think critically and prioritize effectively.
• Creative problem-solving skills.
• Enthusiasm for enhancing and scaling processes.
• Fantastic organizational skills with great follow-through.
• Growth mindset to learn in a fast-paced environment.

Benefits

• Hybrid work model with in-office collaboration and remote flexibility.
• Opportunity to work in a startup environment.
• Engage with a team of technologists and clinicians.
• Contribute to innovative solutions in healthcare.
• Develop skills in a rapidly evolving industry.