Customer Success & Business Operations Manager - Remote

Overview

This role involves taking ownership of customer onboarding, training, and support, while also contributing to sales, marketing, and product development in a remote-first company.

In Short

• Manage day-to-day customer communications and support requests.
• Project manage new customer onboarding, including data migration and training.
• Maintain product FAQ documentation.
• Update customers on product improvements.
• Gather product feedback and help define product requirements.
• Contribute to building a positive company culture.

Requirements

• Kind and collaborative individuals.
• Excitement for building business functions from the ground up.
• Experience in customer training and support.
• Familiarity with databases.
• Experience in a B2B technology setting.
• Excellent communication and collaboration skills.
• Strong problem-solving skills and attention to detail.
• Eye for design.

Benefits

• Competitive salary range of $120k - $140k annually.
• Healthcare benefits.
• Equity offering of up to 0.5%.
• Commitment to fair and transparent compensation.