Operations Manager - Customer Success - Remote

Overview

As an Operations Manager in Customer Success, you will optimize processes, tools, and workflows to enhance efficiency and customer engagement.

In Short

• Develop and refine scalable workflows.
• Identify areas for improvement and drive meaningful changes.
• Align processes across the customer journey.
• Manage and optimize customer success tools and platforms.
• Evaluate and implement new solutions to improve efficiency.
• Lead and track key improvement initiatives.
• Create training materials to ensure effective tool usage.
• Use data to drive decisions and measure success.
• Collaborate across teams.
• Strong analytical skills and process-oriented mindset.

Requirements

• Bachelor’s degree in Business or related field.
• 2+ years of experience in Revenue Operations, Customer Success, or Customer Support (preferably in SaaS).
• Strong analytical skills and process-oriented mindset.
• Experience with CS methodologies and SaaS metrics (NRR, ARR, churn).
• Familiarity with CRM & engagement tools (Salesforce, HubSpot, Intercom).
• Project & change management experience.
• Excellent problem-solving skills.

Benefits

• Empowerment to focus on what truly matters.
• Strong culture and innovative spirit.
• Continuous improvement opportunities.
• Collaboration with cross-functional teams.