Remote Otter LogoRemoteOtter

Operations Manager - Customer Success - Remote

Posted 5 weeks ago
Project Management
Full Time
BW, Germany

Overview

As an Operations Manager in Customer Success, you will optimize processes, tools, and workflows to enhance efficiency and customer engagement.

In Short

  • Develop and refine scalable workflows.
  • Identify areas for improvement and drive meaningful changes.
  • Align processes across the customer journey.
  • Manage and optimize customer success tools and platforms.
  • Evaluate and implement new solutions to improve efficiency.
  • Lead and track key improvement initiatives.
  • Create training materials to ensure effective tool usage.
  • Use data to drive decisions and measure success.
  • Collaborate across teams.
  • Strong analytical skills and process-oriented mindset.

Requirements

  • Bachelor’s degree in Business or related field.
  • 2+ years of experience in Revenue Operations, Customer Success, or Customer Support (preferably in SaaS).
  • Strong analytical skills and process-oriented mindset.
  • Experience with CS methodologies and SaaS metrics (NRR, ARR, churn).
  • Familiarity with CRM & engagement tools (Salesforce, HubSpot, Intercom).
  • Project & change management experience.
  • Excellent problem-solving skills.

Benefits

  • Empowerment to focus on what truly matters.
  • Strong culture and innovative spirit.
  • Continuous improvement opportunities.
  • Collaboration with cross-functional teams.

sevDesk

sevDesk

sevDesk is an innovative cloud accounting software company dedicated to empowering founders, self-employed individuals, and small business owners by providing them with intuitive tools that streamline their accounting processes. The company is committed to excellence and continuous improvement, fostering a strong culture and innovative spirit among its team members. With a focus on delivering high-quality data solutions, sevDesk aims to enhance decision-making and operational efficiency within organizations. The company values collaboration, flexibility, and employee well-being, offering a supportive work environment that encourages ownership and personal growth.

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