Process Optimization Specialist - Remote

Overview

As an intuitive cloud software for accounting, we give founders, freelancers, and small businesses the freedom to focus on what really matters. We strive for excellence in our culture, innovation, and passion, and we want you to be a part of that journey.

In Short

• Optimize processes, tools, and workflows to enhance efficiency and customer retention.
• Collaborate closely with Customer Success leadership and cross-functional teams.
• Develop and improve scalable workflows.
• Identify and implement optimization potentials.
• Ensure alignment of processes across the entire customer journey.
• Manage and optimize tools and platforms.
• Evaluate and implement new solutions for efficiency gains.
• Lead and monitor central optimization projects.
• Utilize data for decision-making and success measurement.
• Develop training materials for effective tool and process usage.

Requirements

• Bachelor's degree in Business Administration or a related field.
• At least 2 years of experience in Revenue Operations, Customer Success, or Customer Support (ideally in SaaS).
• Strong analytical skills and a process-oriented mindset.
• Familiarity with customer success methods and SaaS metrics (NRR, ARR, Churn).
• Experience with CRM and engagement tools (Salesforce, HubSpot, Intercom).
• Experience in project and change management.
• Ability to solve problems independently and work effectively with cross-functional teams.

Benefits

• Innovative work environment.
• Opportunities for professional growth.
• Collaborative team culture.
• Flexible working hours.
• Access to the latest tools and technologies.