Customer Success Operations Manager - Remote

Overview

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently.

In Short

• Support the Customer Success team in hitting their retention and growth targets
• Drive and optimize key processes in Customer Success - territory design, quota setting, opportunity management, compensation, headcount management
• Develop and enforce operating rhythms across Customer Success for renewal forecasting, account strategy, risk mitigation, and territory management
• Influence, support, and drive strategic initiatives across the Customer Success team
• Deeply contribute to the GTM planning cycle as a representative of Customer Success
• Develop recommendations on key strategic initiatives from initial hypotheses generation, analysis, and executive ready output

Requirements

• 4+ years of relevant experience in revenue operations, sales operations, and/or strategy consulting roles
• Demonstrated ability to coach and grow more junior resources
• Systems and process mindset, with experience operationally managing a revenue function
• Comfortable working closely and building relationships with GTM executives
• Experience analyzing marketing, sales, or customer data
• Comfortable with data and ambiguity; able to engage meaningfully on the big picture or overall strategy
• Motivated to work collaboratively in a fast-paced, ever-changing environment

Benefits

• Variety of medical, dental, and vision plans
• Wellbeing Fund - flexible wellness stipend
• Mental Health benefits with covered therapy and coaching
• 401(k) program to help you invest in your future
• Education & learning stipend for personal growth
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family
• Company-wide recharge days each quarter
• Work from home stipend to help you succeed in a remote environment