Mid-Market Customer Success Manager - Remote

Overview

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

In Short

• Be a trusted strategic advisor to senior revenue and revenue operations leaders.
• Own overall customer relationships and drive engagement and adoption.
• Drive quarterly metrics around portfolio net growth and retention.
• Partner with Implementation team for successful onboarding.
• Collaborate with Account Executives for portfolio retention and growth.
• Work with cross-functional internal partners.
• Identify and lead process improvements within the CSM team.

Requirements

• 3+ years of B2B enterprise SaaS customer success or consulting experience.
• Experience managing a book of business and quarterly metrics.
• Success in leading tool deployment and driving adoption.
• Renewal management experience across 30+ customers annually.
• Track record with senior stakeholders and owning value conversations.
• Passion for customer centricity and collaboration.
• Self-starter who thrives in high-paced environments.

Benefits

• Variety of medical, dental, and vision plans.
• Flexible wellness stipend.
• Mental health benefits with covered therapy.
• 401(k) program for future investment.
• Education and learning stipend.
• Flexible vacation time.
• Paid parental leave.
• Company-wide recharge days.
• Work from home stipend.