Customer Success Manager - Mid Market - Remote

Overview

The Customer Success Manager (CSM) will cultivate and grow post-sale relationships for Chatmeter’s business and small market clients, focusing on customer retention and service adoption.

In Short

• Primary contact post-sales, leading customer relationships.
• Establish trusting relationships with customers and support onboarding.
• Manage inbound customer communications and escalate issues as necessary.
• Collaborate with internal teams to achieve customer goals.
• Identify upsell opportunities and prepare presentations on products/services.
• Negotiate deals and handle customer complaints.
• Monitor customer adoption and product utilization.
• Conduct customer health-checks with a focus on satisfaction.
• Serve as the voice of the customer for continuous improvement.

Requirements

• 2 years of account management experience in a SaaS organization.
• Excellent written and verbal communication skills.
• Able to manage competing projects and work under pressure.
• Team player with proficiency in technology.
• General knowledge of cloud-based applications like Salesforce, Google Apps, Marketo.

Benefits

• Support for remote work.
• Opportunity to work with a dynamic team.
• Engagement with a diverse range of customers.