Mid-Market Customer Success Manager - Remote

Overview

Aiwyn is a rapidly growing software company dedicated to enhancing the accounting profession by automating firm operations. We are searching for a Mid-Market Customer Success Manager to drive customer retention and support renewal strategies.

In Short

• Manage a book of business and conduct project kick-offs and reviews.
• Establish and achieve customer success plans.
• Support customers on technical topics in collaboration with the Customer Support Team.
• Drive adoption of solutions to maximize customer retention.
• Travel for executive check-in meetings with customers.
• Collaborate on renewal processes and develop engagement playbooks.
• Assess customer health using product usage data.
• Identify expansion opportunities in partnership with Sales.
• Share best practices and drive product evolution.
• Work in a fast-paced, startup environment.

Requirements

• 3+ years in Customer Success or Account Management.
• Experience in a fast-growing startup.
• Track record of increasing renewal rates.
• Ability to design and execute renewal processes.
• Familiarity with Hubspot or Salesforce.
• Experience with CS platforms like Gainsight or Churnzero is a plus.
• Strong commercial aptitude and relationship management skills.
• Data-driven with analytical skills.
• Self-motivated and a great team player.
• Willingness to travel up to 30% of the time.

Benefits

• Competitive pay with problem-solving freedom.
• $1,000 adventure travel stipend annually.
• Remote, work-from-anywhere culture.
• Flexible PTO.
• World-class health benefits including mental health support.
• Stock options for full-time employees.
• 401(k) matching.