Customer Success Manager, Mid-Market - Remote

Overview

The Customer Success Manager, Mid-Market at Esko is responsible for managing a portfolio of mid-market customers, acting as their strategic partner to maximize the value of Esko's software solutions.

In Short

• Manage a portfolio of mid-market customers.
• Act as a strategic partner to help customers achieve business objectives.
• Guide customers from onboarding through renewal and advocacy.
• Monitor account health using various metrics.
• Drive renewals and identify upsell opportunities.
• Collaborate with Sales and Marketing teams.
• Utilize Customer Success tools for effective management.
• 3–5 years of experience in Customer Success or Account Management.
• Excellent organizational and communication skills.
• Industry expertise in Esko Software or the packaging sector.

Requirements

• 3–5 years of experience in relevant roles.
• Strong track record in managing mid-market accounts.
• Proficient in Salesforce and other customer engagement tools.
• Bachelor’s degree or equivalent experience.
• Ability to align customer needs with product capabilities.
• Data-driven approach to customer outcomes.
• Strong problem-solving skills.
• Energetic and empathetic attitude.
• Willingness to collaborate cross-functionally.
• Focus on customer satisfaction and retention.

Benefits

• Comprehensive benefits package including paid time off.
• Medical/dental/vision insurance.
• 401(k) plan for eligible employees.
• Incentive Pay eligibility.
• Diversity and inclusion in the workplace.
• Opportunities for skill development and career growth.
• Supportive team environment.
• Meaningful work impacting essential resources.
• Commitment to equal opportunity employment.
• Reasonable accommodations for individuals with disabilities.