Customer Success Manager, Mid Market - Remote

Overview

The Customer Success Manager will partner with customers to ensure they achieve their goals and maximize the value from Common Room's platform.

In Short

• Build and nurture client relationships with key stakeholders.
• Drive customer ROI by tracking KPIs and ensuring measurable outcomes.
• Manage contract renewals and identify upsell opportunities.
• Provide strategic advisory and enablement through tailored training.
• Collaborate with clients on account planning and progress monitoring.
• Identify risks to customer satisfaction and develop mitigation plans.
• Represent customer perspectives to internal teams.
• Work closely with Sales, Marketing, Product, and Support teams.

Requirements

• 5+ years in Customer Success, Account Management, or consulting in SaaS.
• Strong understanding of SaaS products; RevOps experience is a bonus.
• Track record in managing retention and driving growth.
• Excellent verbal and written communication skills.
• Comfortable delivering presentations to various audiences.
• Strong problem-solving and consultative skills.
• Experience with Salesforce and other CRM systems preferred.

Benefits

• Competitive base compensation with equity ownership.
• Health insurance covering medical, dental, and vision.
• Unlimited Paid Time Off and paid company holidays.
• Work from home policy with support for home office needs.
• Monthly remote stipend.
• 401(k) self contribution and paid family leave.
• Opportunity to join a diverse and passionate team.