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Customer Success Manager - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

As a Customer Success Manager at Common Room, you will be a trusted partner to our customers, helping them maximize the value they receive from our customer intelligence platform.

In Short

  • Develop and maintain strong client relationships.
  • Drive customer ROI and track performance indicators.
  • Manage contract renewals and identify upsell opportunities.
  • Deliver tailored training sessions and strategic insights.
  • Collaborate on account planning and success metrics.
  • Identify risks to customer satisfaction and retention.
  • Represent customer perspectives to internal teams.
  • Work closely with Sales, Marketing, Product, and Support teams.

Requirements

  • 5+ years in Customer Success or Account Management in a SaaS environment.
  • Strong understanding of SaaS products.
  • Proven track record in retention and growth.
  • Excellent communication skills.
  • Experience delivering presentations to various audiences.
  • Strong problem-solving abilities.
  • Familiarity with Salesforce and CRM systems preferred.

Benefits

  • Competitive compensation with equity ownership.
  • Comprehensive health insurance.
  • Unlimited Paid Time Off.
  • Work from home policy with equipment support.
  • Monthly Remote Stipend.
  • 401(k) self contribution.
  • Paid Family Leave.
  • Opportunity to join a diverse and passionate team.
Common Room logo

Common Room

Common Room is a pioneering customer intelligence platform designed to empower B2B companies by capturing and analyzing buying signals through AI enrichment and automation. The platform consolidates various buyer signals into a single interface, enabling businesses to track customer journeys, match signals to real accounts, and automate actions effectively. With over $50 million raised from prominent investors and a team of experienced operators from leading tech companies, Common Room is committed to redefining go-to-market strategies in the SaaS space. The company values collaboration, simplicity, and a customer-centric approach, fostering a culture where team members are encouraged to ask challenging questions and make impactful decisions.

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