Customer Success Manager - Remote

Overview

The Customer Success Manager will be the primary contact for a portfolio of existing customers, focusing on maximizing value realization, retention, and growth.

In Short

• Primary post-sales contact and relationship owner for a portfolio of customers.
• Accountable for achieving customer outcomes and advocacy.
• Ensures customer retention and long-term relationships.
• Drives product engagement and adoption.
• Facilitates customer training and support.
• Works cross-functionally to support customer outcomes.
• Proactive and comfortable with ambiguity.
• Dynamic remote-first work environment.
• Experience in customer-facing roles preferred.
• Encourages applications from all candidates.

Requirements

• Experience in apprenticeship delivery or related fields.
• Customer Success or Account Management experience.
• Understanding of technology and adaptability.
• Experience in regulated environments.
• Excellent communication and presentation skills.
• Active listening and problem-solving skills.
• High organization and time management skills.
• Willingness to learn quickly.
• Customer Success accreditation is a plus.
• Engagement with stakeholders at various levels.

Benefits

• 27 days holiday plus bank holidays.
• Paid volunteering leave.
• Half a day off on Fridays during summer.
• Option to purchase additional leave.
• Company pension scheme.
• Life and private health insurance.
• Discounted gym membership.
• Electric vehicle scheme.
• Employee discounts.
• Learning and development budget.
• Regular social events.