Customer Success Manager - Remote

Overview

The Customer Success Manager at Samsara will work closely with top customers to customize their use of the IoT platform, ensuring they achieve their operational goals.

In Short

• Work with top customers to understand their unique challenges.
• Customize Samsara solutions to meet customer needs.
• Collaborate with cross-functional teams like Sales and Support.
• Conduct workshops to enhance customer operations.
• Develop joint success plans with customers.
• Mentor other team members in Customer Success.
• Foster strong relationships with stakeholders.
• Champion company cultural principles.
• Drive customer satisfaction and operational efficiency.
• Engage in executive business reviews.

Requirements

• 2-4+ years in customer success, account management, or sales.
• Experience with enterprise SaaS preferred.
• Strong problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to thrive in fast-paced environments.
• Bachelor’s degree required.
• High emotional intelligence.
• Experience with technical products.
• Proven track record of managing priorities effectively.
• Passion for customer success and initiative.

Benefits

• Competitive total compensation package.
• Flexible working arrangements.
• Comprehensive health benefits.
• Supportive team environment.
• Opportunities for career growth.
• Inclusive work culture.
• Employee-led initiatives.
• Access to resources for professional development.
• Mentorship opportunities.
• Work-life balance support.