Customer Success Manager - Remote

Overview

As a Customer Success Manager at CipherHealth, you will engage with health system executives and clinical leaders to drive measurable outcomes through our patient-facing operating system, leveraging healthcare expertise and technology to enhance customer partnerships.

In Short

• Drive customer retention and growth through strategic relationships.
• Engage with executives to translate technology into measurable outcomes.
• Lead customer onsite visits to strengthen relationships.
• Ensure product adoption and value realization for customers.
• Serve as the voice of the customer internally.
• Utilize data to assess performance and communicate insights.
• 5+ years of experience in customer success within healthcare.
• Strong understanding of healthcare operations and technology impacts.
• Exceptional communication skills with C-Suite executives.
• Experience with customer success platforms and analytics tools.

Requirements

• 5 years of experience as a Customer Success Manager in healthcare software or technology.
• Bachelor’s Degree in Business, Health Management, or related field.
• Proven success in retaining and growing healthcare accounts.
• Strong understanding of EMRs/EHRs and their operational impacts.
• Experience in leading customer meetings and strategic discussions.
• Ability to analyze data and translate it into actionable insights.
• Technical fluency in software functionality and integrations.
• Proactive and self-directed with excellent organization skills.
• Collaborative approach to work with internal teams.
• Knowledge of renewals and contracting processes.

Benefits

• Generous health, vision, and dental plans from day one.
• 401(k) with company match after three months.
• Discretionary PTO and 13 paid holidays.
• Competitive paid parental leave.
• Employee referral program with cash incentives.
• Remote-first culture with monthly reimbursement for WFH expenses.
• New Macbook and hardware upon hire.
• Wellness stipend for fitness and wellbeing purchases.
• Employee Assistance Program (EAP).
• Opportunities for professional development and training.