Customer Success Manager (Mid Market) - Remote

Overview

The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching in 2019, there is significant opportunity ahead as we continue to innovate and broaden our offering.

In Short

• Build and manage strong relationships across a portfolio of mid-market accounts.
• Guide customers through onboarding, adoption, and ongoing success milestones.
• Monitor customer health and proactively identify risks and growth opportunities.
• Collaborate with internal teams to deliver a seamless and exceptional experience.

Requirements

• 3+ years in Customer Success, Account Management, or a similar customer-facing role, ideally in SaaS.
• Strong relationship management skills with a proactive, customer-first mindset.
• Proven ability to solve problems creatively and identify opportunities for improvement.
• Ability to manage multiple customers and projects at once while staying organized and on track.
• Experience using data and insights to inform customer conversations and drive engagement.

Benefits

• A collaborative, autonomous environment where you can make an impact quickly.
• A culture that encourages innovation and professional growth.
• Competitive salary and equity options.
• Perks and benefits including unlimited vacation, 4-hour Fridays.