Customer Success Manager | Mid-Market - Remote

Overview

At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.

In Short

• Seeking a proactive individual for the Customer Success Manager role
• Focus on customer satisfaction, retention, advocacy, and revenue growth
• Engage with clients through emails, calls, and virtual meetings
• Onboard new users and demonstrate platform features
• Monitor user satisfaction and track NPS scores
• Develop customer advocates and create case studies
• Work cross-functionally with various teams
• Continuously improve customer success playbook

Requirements

• 3+ years of experience in customer success or account management
• Strong expertise in hosting virtual webinars and workshops
• Proficiency in account management metrics
• BSc or Master’s degree in Life Sciences is a plus
• Exceptional organizational skills
• Strong interpersonal skills and attention to detail
• Experience engaging with senior leadership
• Confidence in presenting to large audiences

Benefits

• Mission-driven work towards improving scientific communication
• World-class NPS and a loyal community of users
• Remote-first environment with flexibility to work from anywhere