Mid Market Customer Success Manager - Remote

Overview

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

In Short

• Flock Safety is looking for an experienced Mid Market Customer Success Manager.
• This is a fully remote position with travel expectations.
• Role requires exemplary time management and project management skills.
• Build and manage relationships with mid-market customers.
• Experience in customer success or account management is preferred.
• Proven ability to handle a large book of business.
• Comfortable with de-escalation management.
• Strong communication skills are essential.
• Team player who contributes positively to company culture.
• Willingness to travel as needed.

Requirements

• 2+ years experience in customer success or account management.
• Experience with CRM tools like Salesforce and Gainsight.
• Ability to manage multiple projects simultaneously.
• Strong relationship-building skills.
• Adaptable and able to pivot when faced with challenges.
• Clear communication about technical and non-technical subjects.
• Strong follow-through and self-management skills.
• Passionate about customer success and relationships.
• Diplomatic and tactful under pressure.
• Willingness to travel as needed.

Benefits

• Flexible PTO and 11 company holidays.
• Fully-paid health benefits plan for employees.
• 12 weeks of 100% paid parental leave.
• Fertility and family benefits.
• Caregiver support services.
• Equity tax advisor sessions.
• Work from home stipend.
• Productivity stipend for personal development.
• Home office stipend.
• Pet insurance for employees' pets.