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Mid Market Customer Success Manager - Remote

Posted 1 week ago

Overview

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

In Short

  • Flock Safety is looking for an experienced Mid Market Customer Success Manager.
  • This is a fully remote position with travel expectations.
  • Role requires exemplary time management and project management skills.
  • Build and manage relationships with mid-market customers.
  • Experience in customer success or account management is preferred.
  • Proven ability to handle a large book of business.
  • Comfortable with de-escalation management.
  • Strong communication skills are essential.
  • Team player who contributes positively to company culture.
  • Willingness to travel as needed.

Requirements

  • 2+ years experience in customer success or account management.
  • Experience with CRM tools like Salesforce and Gainsight.
  • Ability to manage multiple projects simultaneously.
  • Strong relationship-building skills.
  • Adaptable and able to pivot when faced with challenges.
  • Clear communication about technical and non-technical subjects.
  • Strong follow-through and self-management skills.
  • Passionate about customer success and relationships.
  • Diplomatic and tactful under pressure.
  • Willingness to travel as needed.

Benefits

  • Flexible PTO and 11 company holidays.
  • Fully-paid health benefits plan for employees.
  • 12 weeks of 100% paid parental leave.
  • Fertility and family benefits.
  • Caregiver support services.
  • Equity tax advisor sessions.
  • Work from home stipend.
  • Productivity stipend for personal development.
  • Home office stipend.
  • Pet insurance for employees' pets.

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