Manager, Mid-Market Customer Success - Remote

Overview

As the Manager of Mid-Market Customer Success, you will lead and mentor a team of Mid-Market Customer Success Managers, driving the success and satisfaction of our customers.

In Short

• Lead and mentor a team of Mid-Market Customer Success Managers.
• Refine and execute on a customer engagement strategy.
• Champion the voice of the customer within the organization.
• Drive customer retention and expansion.
• Continuously analyze and refine customer health scores.
• Leverage data-driven insights to enhance customer experience.
• Develop and maintain strong relationships with key mid-market accounts.
• Act as the primary escalation point for the team.
• Define, track, and analyze Customer Success KPIs.

Requirements

• At least 8 years of experience in customer success or account management.
• Proven ability to collaborate effectively across departments.
• Strong skills in managing competing priorities.
• Deep understanding of SaaS metrics.
• Exceptional communication and relationship-building skills.

Benefits

• 401(k) match plus dental, medical, vision, and life insurance.
• Flexible vacation day policy.
• Fully remote with a work from home stipend.
• Family planning resources and specialized support programs.
• Equity opportunities.
• Learning and Development program.