Staff Product Designer, Client Experience - Remote

Overview

As a Staff Product Designer at Boulevard, you will play a critical role in shaping the client experience for appointment-based, self-care businesses.

In Short

• Lead client experience design strategy in partnership with Product and Engineering.
• Design end-to-end client journeys and frameworks.
• Enhance online booking flows and self-management features.
• Translate human needs into compelling client-facing experiences.
• Collaborate with engineers to ensure design intent is preserved.
• Act as a design leader and contribute to design culture.
• Explore AI opportunities to improve client experiences.
• Support business goals while ensuring high-quality client experiences.
• Work in a fully remote environment with a flexible vacation policy.
• Participate in a variable compensation program.

Requirements

• Deep empathy for clients and understanding of user experiences.
• Proficiency in the full design process including research and prototyping.
• Ability to design for conversion and client retention.
• Comfort in ambiguous situations and clarity in evolving environments.
• Strong point of view with openness to feedback.
• Focus on outcomes and high-quality deliverables.
• Proficiency with modern design and AI tools (e.g., Figma, Claude, Cursor).

Benefits

• 401(k) match plus dental, medical, vision, and life insurance.
• Flexible vacation day policy.
• Work from home stipend.
• Family planning resources and support programs.
• Equity opportunities within the company.
• Learning and development programs.