Legal Operations Specialist - Remote

Overview

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

In Short

• Own and manage centralized intake and workflow execution for Legal requests
• Enforce intake standards, prioritization, and escalation paths across Legal
• Operate and maintain Legal systems (CLM, intake systems, procurement system, matter management platform)
• Serve as the first operational layer for routine legal work using playbooks and templates
• Reduce friction, rework, and ad hoc escalations through process enforcement
• Track and surface trends related to intake volume, turnaround time, and spend
• Identify recurring operational issues and drive process improvements
• Partner with attorneys and cross-functional stakeholders to keep Legal running efficiently

Requirements

• Experience: At least 5 years of experience in legal operations, contract management, or a similar execution-heavy legal role
• Planning & execution: Ability to design practical workflows while also handling day-to-day execution and real-time questions from the business, balancing immediate delivery with long-term scalability
• Operational judgment: Comfort enforcing process, prioritizing work, and exercising discretion
• Issue-spotting: Ability to identify risk, patterns, and recurring friction points across Legal workflows
• Ownership mindset: Ability to manage intake and workflows independently without constant oversight
• Communication: Clear, confident communicator who knows when and how to escalate
• Systems thinking: Experience working with Legal tools (CLM, intake systems, procurement system, matter management platform)
• Adaptability: Comfortable operating in a fast-paced, scaling environment

Benefits

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
• 🏝 Take a break whenever you need with our flexible vacation day policy.
• 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
• 💚 Family planning resources and specialized support programs.
• 🔮 Equity: get ahead on the ground floor and grow with Boulevard.
• 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.