Legal Operations Specialist - Remote

Overview

Twilio is shaping the future of communications by delivering innovative solutions to businesses while empowering developers worldwide. The company embraces remote-first work, promoting a culture of connection and global inclusion.

In Short

• Join Twilio as a Legal Operations Specialist.
• Manage and scale the knowledge management program for the Legal team.
• Support legal technology implementations and ongoing maintenance.
• Identify operational pain points and design scalable solutions.
• Develop and maintain legal process documentation and workflows.
• Partner with Legal Ops leadership on AI use cases and training.
• Manage Legal team subscriptions and vendors.
• Provide ad hoc Legal Operations support.
• Work in a remote-first environment.
• Competitive pay and benefits offered.

Requirements

• Bachelor’s degree required.
• 5+ years of experience in Legal Operations or related fields.
• Experience with knowledge management programs for Legal teams.
• Familiarity with AI technologies and LLMs.
• Strong problem-solving and process design skills.
• Experience with legal technology and integrations.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Excellent communication and detail-oriented mindset.
• Ability to work autonomously in a fast-paced environment.
• Strong process orientation.

Benefits

• Competitive pay and generous time off.
• Ample parental and wellness leave.
• Healthcare and retirement savings program.
• Additional compensation and benefits may apply.
• Opportunities for professional growth and development.
• Support for volunteering and community initiatives.