Staff Product Designer, HR Experiences - Remote

Overview

As a Staff Product Designer at Gusto, you will play a critical role in shaping the strategic vision for an emerging product, focusing on designing conversational UI and messaging experiences that connect people.

In Short

• Design and refine conversational UI and messaging experiences across web and mobile platforms.
• Leverage data-driven insights to shape product experiences and improve engagement.
• Conduct research and engage with customers to understand their needs.
• Collaborate with cross-functional teams to iterate on AI-enabled customer support experiences.
• Ensure user experience aligns with Gusto’s vision while considering scalability.
• Balance strategic vision with execution, contributing to long-term planning and near-term product development.
• 8+ years of experience in product design, focusing on conversational UI and messaging platforms.
• Proven track record of designing cross-platform conversational AI experiences.
• Strong research and customer empathy skills.
• Ability to navigate ambiguity and refine scope as the user base scales.

Requirements

• 8+ years of experience in product design.
• Experience scaling early-stage products in a B2B or B2C environment.
• Familiarity with service design methods.
• Strong collaboration and communication skills.

Benefits

• Opportunity to shape a strategic, high-growth area from the ground up.
• Collaborative and inclusive workplace environment.
• Competitive cash compensation.